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Advances in The Human Side of Service Engineering

160,49 €*

Sofort verfügbar, Lieferzeit: 1-3 Tage

Produktnummer: 18e9016bd616324596b7c74cdb8c168362
Themengebiete: Electronic Financial Services Human Factors in Lean Six Sigma Service-dominant Logic Service-oriented Modeling Service Design Techniques Service Network Configuration Service Systems Modeling Service Usability Simulating Customer Experience e-commerce
Veröffentlichungsdatum: 17.07.2016
EAN: 9783319419466
Sprache: Englisch
Seitenzahl: 364
Produktart: Kartoniert / Broschiert
Herausgeber: Ahram, Tareq Z. Karwowski, Waldemar
Verlag: Springer International Publishing
Untertitel: Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA
Produktinformationen "Advances in The Human Side of Service Engineering"
This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

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